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Compliments, Comments, Concerns and Complaints

At Barnwell Academy we pride ourselves on creating and maintaining positive relationships with parents, stakeholders and the general public. We appreciate feedback to enable us to continuously improve and so here, we provide details about how you can compliment, comment, concern or make a complaint.

Compliments, comments and concerns

We would like to give everyone the opportunity to compliment the educational service we provide to the community. Your compliment is greatly appreciated and assures what works well. 

As we continuously evaluate our services we welcome any comment or suggestion as we strive to improve.

We also need to know if you have any worries or concerns with any part of our service so we can review our practice and put it right.

Please  click here to download and complete the feedback form and return it to the school office.

 

Complaints

At Barnwell Academy we are able to sort out any worries, queries or concerns that arise quickly. However there may be times when parents or stakeholders are not satisfied and wish to make a complaint. If this happens you should follow the following steps:

Stage 1- Informal

Informal complaints must be made to the headteacher (unless they are about the headteacher), via the school office. This may be done in writing (preferably on the Complaint Form) or by telephone; however it is preferred via in-person meeting.

Stage 2- Formal complaint to the headteacher or chair of trustees

If the complainant is dissatisfied with the outcome at Stage 1 then it can be escalated. 

Formal complaints must be made in writing to the Headteacher. If the complaint is about the Headteacher the letter must be addressed to the Chair of Trustees.

Click here for the complaints form.

Stage 3- Panel hearing

If the complainant is not satisfied with the suggested outcome at Stage 2 the procedure will progress to stage 3.

A panel will be constituted to hear the complaint, consisting of at least three individuals who were not directly involved in the matters detailed in the complaint, and at least one independent panel member. 

Appeals

If a complainant has exhausted the trust’s complaints procedure, they will be advised that they can submit a complaint to the ESFA using the online form or in writing to:

Academy Complaints and Customer Insight Unit

Education and Skills Funding Agency

Cheylesmore House

Coventry

5 Quinton Road

Coventry

CV1 2WT

 

Headteacher: Mrs Ashley Emmerson

Clerk: Mrs Veronica McCaskill

Chair of Trustees: Mr Stephen Wharton

Please click here to find our full complaints policy.

endment to the complaints policy