Compliments, Comments, Concerns and Complaints
At Barnwell Academy Daycare we pride ourselves on creating and maintaining positive relationships with parents, stakeholders and the general public. We appreciate feedback to enable us to continuously improve and so here, we provide details about how you can compliment, comment, concern or make a complaint.
Compliments, comments and concerns
We would like to give everyone the opportunity to compliment the daycare service we provide to the community. Your compliment is greatly appreciated and assures what works well.
As we continuously evaluate our services we welcome any comment or suggestion as we strive to improve.
We also need to know if you have any worries or concerns with any part of our service so we can review our practice and put it right.
Please click here to download and complete the feedback form and return it to the school office.
At Barnwell Academy Daycare we are able to sort out any worries, queries or concerns that arise quickly. However there may be times when parents or stakeholders are not satisfied and wish to make a complaint. If this happens you should address any issues with the key worker or Daycare Manager.
Formal complaints should be resolved by the following:
Stage 1- Informal
Informal complaints must be made to the headteacher at Barnwell Academy, via the school office. This may be done in writing or by telephone; however it is preferred via in-person meeting.
Stage 2- Formal complaint to the headteacher or chair of trustees
If the complainant is dissatisfied with the outcome at Stage 1 then it can be escalated.
Formal complaints must be made in writing to the Headteacher. If the complaint is about the Headteacher the letter must be addressed to the Chair of Trustees.
Stage 3- Panel Hearing
If the complainant is not satisfied with the suggested outcome at Stage 2 the procedure will progress to stage 3.
A panel will be constituted to hear the complaint, consisting of at least 3 individuals who were not directly involved in the matters detailed in the complaint and at least one independent panel member.
Daycare Manager: Miss Kirsty Harding
Headteacher: Mrs Ashley Emmerson
Clerk: Mrs Veronica McCaskill
Chair of Governors: Mr Stephen Wharton
Please click here to find our full complaints policy.
COVID-19 Amendment to the complaints policy